Your trust matters to us. This policy explains what information Seren collects, why, and the choices you have. By using serenpilates.com, you agree to the practices described here.
Information we collect
When you visit our store, browse, or place an order, we may collect:
- Order & contact details — your name, email, shipping address, phone number, and payment confirmation (we never see or store full card numbers).
- Device & usage data — such as your browser, IP address, and the pages you view, collected through cookies and similar technologies to help our site work and improve.
- Communications — messages you send us, and your preferences if you join our email community.
How we use your information
- To process and ship your order and provide customer support.
- To send order updates and — if you've opted in — occasional news, offers, and member pricing.
- To keep our store secure, prevent fraud, and improve your experience.
Sharing
We only share personal information with trusted partners who help us run our business — such as payment processors, shipping carriers, and analytics and email providers — and only as needed to serve you. We do not sell your personal information. We may disclose information if required by law.
Cookies & your choices
You can adjust cookie settings in your browser at any time. If you'd rather not receive marketing emails, use the unsubscribe link in any message, or email us — you'll still receive essential order communications.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to opt out of certain data sharing. To make a request, email support@serenpilates.com and we'll respond promptly.
Data security & retention
We use industry-standard safeguards to protect your information and retain it only as long as needed to fulfill orders, meet legal obligations, and support you.
Contact
Questions about your privacy? Reach us any time at support@serenpilates.com.